Terms and Conditions

In order to process your order, we must be provided with an Account Application & Credit Card Authorization Form. You can submit it via fax to (407-290-8071), email pdf to (sales@iheartwireless.com), or by mail to iHeartWireless, 3701 Vineland Road, Orlando FL 32811.

 

You must be able to provide a copy of your resale certificate & drivers license if you intend to resale the merchandise.

 

Minimum order and pricing:

-Minimum order of $50 dollars (USD) is required per order. 

-All orders must be approved before it is processed for shipping by iHeartWireless. 

-All orders made must be paid in full before it is shipped out. 

-Website inventory is live, if you enter it into your shopping cart, it does not mean it is reserved for you. Our inventory system automatically deducts an item once it is paid/ready for processing + shipping.

-Sale items will be discounted during a specific time period, no rain checks. 

-Pricing on units depend on your volume of purchase.

 

Product Inspection:

-Inspection of all items purchased from iHeartWireless, is solely the responsibility of the customer once it arrives to you. Our warehouses go through a shipping + handling process to ensure all items are account for during each order. This inspection of the customer must be made within seven (7) business days of invoice date and notify an iHeartWireless team member during this time frame. Any claims made after seven (7) business days will not be the responsibility of iHeartWireless, regardless of error of fault.

 

Returns:

-Only manufacture defective items are returnable for request of a RMA (Return Merchandise Authorization) number. Customer's unsold goods will not be accepted for return or exchanges. Any item physically broken, misused, are not considered manufacture defects. 

-All original package, booklets (if applicable), accessories must be in it's original form for credit.

-All returns/exchanges must have a RMA (Return Merchandise Authorization) form completed by an iHeartWireless team member. 

-All returns made are subject for store credit only. No cash/credit card refunds.

-Defective items are exchanged for the same item/color. No substituting for another item unless original item is out of stock.

-Only return items that are iHeartWireless products. We will not be responsible for items returned to us that are not iHeartWireless products.

-Customer pays for “in-bound” freight and “out-bound” freight is paid for by iHeartWireless.

 

Refused Shipments:

-COD shipping fees will be charged to the customer along with the reshipment fees of the same package.

-All claims for incorrect shipment must be received within seven (7) days from the invoice date.

-Freight damage claims should be filed directly with carrier. 

-If Carrier returns a shipment due to refusal or error of address, we will not ship the package until verification of package is completed. 

-If the purchaser refuses to accept the package for any reason and the package is returned to our warehouse without any communication from customer within seven (7) days, iHeartWireless can terminate the account at any time.

 

Shipping:

-iHeartWireless will make it our priority to ship the merchandise as soon as possible. Shipping and handling time is contingent on completion time of order.

-We are not responsible for orders not shipped out on the date of order if customer fails to pay for the merchandise in a timely manner.

-Our website warehouse shipping time may differ from our physical walk-in warehouse shipping time. Shipping time depends on your shipping zone.

-All orders are shipped through our carriers: UPS, USPS and Fedex. It is up for iHeartWireless to determine the best shipping method upon the package size.

-Any orders lost by carrier is NOT the responsibility of iHeartWireless. A claim for loss or damages must be done by the customer.

 

Payment:

-We accept Visa, MasterCard, Discover, and American Express for credit card payments.

-Acceptable payments for C.O.D (Cash On Delivery) accounts are Cashier’s Check and Money Orders. 

-Business checks require a bank reference form.

-Personal checks and temporary checks will not be accepted.